Rejuve by dr. Lisna has introduced a WhatsApp-based Loyalty Program as part of its ongoing efforts to improve patient communication and long-term engagement through responsible and familiar digital channels.

As patient expectations continue to evolve, accessibility, transparency, and personalization have become key elements of modern healthcare communication. By utilizing WhatsApp—one of the most widely used messaging platforms in Indonesia—Rejuve by dr. Lisna enables patients to receive relevant updates and loyalty information through a platform they already use daily, without requiring additional applications.

Purpose of the WhatsApp Loyalty Program

The WhatsApp Loyalty Program is designed to support non-clinical patient communication, including:

• Loyalty membership updates

• Reward and voucher notifications

• Next-visit incentives

• Referral and engagement information

The program does not replace medical consultations or clinical decision-making. Its primary function is to provide clear, timely, and permission-based communication related to patient engagement and loyalty.

Consent-Based and Responsible Communication

All communications sent through the Rejuve by dr. Lisna WhatsApp Loyalty Program are strictly opt-in and based on explicit patient consent.

Patients voluntarily join the program by sharing their WhatsApp number directly at the clinic. Confirmation of membership is sent via WhatsApp, and patients may opt out of the program at any time. Rejuve by dr. Lisna is committed to responsible, transparent, and permission-based messaging in accordance with WhatsApp Business policies.

Personalized Engagement Through WhatsApp

Through this program, patients may receive personalized notifications based on their engagement history, such as reward eligibility or special occasion acknowledgements. WhatsApp serves as a communication channel to maintain continuity between visits while ensuring that messages remain relevant, limited, and easy to understand.

The program is designed to enhance the overall patient experience by keeping communication simple, familiar, and accessible.

Loyalty Structure and Member Benefits

The WhatsApp Loyalty Program includes structured engagement features such as:

• Tier-based rewards

• Next-visit incentives

• Referral appreciation benefits

Members may receive:

• Exclusive loyalty rewards and vouchers

• Birthday or special occasion acknowledgements

• Early access to selected promotions

• Benefits that grow based on engagement over time

All benefits are communicated clearly and transparently through WhatsApp.

How Patients Join the Program

Patients can join the WhatsApp Loyalty Program through the following steps:

1. Visit Rejuve by dr. Lisna Clinic

2. Voluntarily share their WhatsApp number with clinic staff

3. Receive a confirmation message via WhatsApp

4. Begin receiving loyalty-related updates and rewards

No additional applications are required to participate.

Technology Provider

The WhatsApp Loyalty Program is supported by YOBO LABS PTE. LTD, a customer engagement platform that enables businesses to manage WhatsApp-based memberships, rewards, and communications.

YOBO provides the technical infrastructure for the program while allowing Rejuve by dr. Lisna to retain full ownership and responsibility over its patient relationships and communications.

Commitment to Long-Term Patient Relationships

Through this program, Rejuve by dr. Lisna aims to support long-term patient relationships by focusing on consistent, respectful, and value-driven communication. The program emphasizes sustainable engagement rather than short-term promotional messaging.

By integrating loyalty communication into a widely used messaging platform, Rejuve by dr. Lisna seeks to deliver a patient experience that remains connected, transparent, and easy to manage—one conversation at a time.

About Rejuve by dr. Lisna

Rejuve by dr. Lisna is an aesthetic clinic in Indonesia that provides personalized treatments using advanced techniques with a patient-first approach. The clinic emphasizes quality, trust, and responsible communication across all patient touchpoints.

About YOBO

YOBO helps businesses build structured and consent-based customer engagement through WhatsApp memberships and loyalty programs. By transforming everyday conversations into a communication channel for rewards and updates, YOBO enables brands to engage customers in a way that is direct, familiar, and compliant with messaging policies.